Welcome to the PIU Support Center


In order to streamline support requests and better serve you, we utilize a support ticket system. Every support request is assigned a unique ticket number which you can use to track the progress and responses online. For your reference we provide complete archives and history of all your support requests. A valid email address is required to submit a ticket. You can also send an email to techhelp@piedmontu.edu

We have several tutorial videos that might help you get your issue resolved. Please click here for student tutorials and here for faculty tutorials.

Our IT department is currently the only ones that are using this system, but soon we will be adding more departments.

Login page for our IT Crew.

Meet Our Technology Staff



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Rick Snider - Director of Information Technology                              Matthew Day - IT Technologist
Ph.D. - Piedmont International University                                          MABS (in Progress) - Piedmont International University
MABS - Piedmont Baptist Graduate School                                      B.A. - Piedmont International University
M.Min. - Piedmont Baptist Graduate School
MBA - Auburn University

Email: sniderr@piedmontu.edu                                                        Email: daymr@piedmontu.edu
Phone: 336.714.7932                                                                      Phone: 336.714.7931


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                                                   Andy Carrein - Online Learning and Educational Tech                   
                                                   Ed.S. (in Progress) - Regent University (VA)                                    
                                                   MABS - Piedmont International University (NC)
                                                   MAMIN - Foothills Theological Schools  (SC)
                                                   Email: carreina@piedmontu.edu                                                   
                                                   Phone: 336.714.7992                                                                   



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We provide archives and history of all your current and past support requests complete with responses.

Be sure to browse our Frequently Asked Questions (FAQs) before opening a ticket

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